Complaints procedure

­­­Client satisfaction is extremely important to us at Straatman Koster Advocaten B.V. We will do everything we can to provide you with the best possible service. Even so, it may be that you are dissatisfied with a particular aspect of our service. If so, we explain below what you can do.

If you are dissatisfied with the way in which a contract for services has been drafted or performed, the quality of our service or the amount of our invoice, please would you first make your complaint known to your own lawyer. You can also contact our complaints officer, mr M. (Thijs) Straatman. Our firm deals with complaints in accordance with and as described in our complaints procedure

We will discuss the matter with you to try and resolve the problem as quickly as possible. We will always confirm this solution in writing. You will receive our written reply to your complaint within four weeks. In the unlikely event that we are unable to reply within this period of time we will inform you promptly, stating the reasons and the period within which you can expect to receive our reply.

We really do appreciate hearing from you if you have a complaint. You can be assured that all justified complaints will be taken into consideration in our firm’s evaluation and we will do our utmost to prevent any repeat.